Company
Privacy Policy
1. Introduction
Future Proof Homes (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains:
What information we collect
How we use it
Who we share it with
How we keep it safe
Your rights under UK GDPR
We recommend reading this carefully so you fully understand how your data is used during the ECO4 or Solar Programme process.
2. Who We Are
UK FUTURE PROOF HOMES LTD
Company number: 15508696
Registered office: 5th Floor Horton House, Exchange Flags, Liverpool, L2 3PF
We provide lead generation and application support for government-funded ECO4 home upgrades, as well as lead generation for our Solar Programme in partnership with Emerald Solar.
We are not installers, and we do not carry out the installation work ourselves.
3. What Information We Collect
We collect only the information needed to determine eligibility and progress your application. This may include:
Personal Information
Full name
Contact details (phone number, email address)
Date of birth
Age range
Property Information
Address and postcode
Property type
EPC rating
Photos of your home (e.g., boiler, roof, insulation areas)
Energy Information
Energy provider
Recent energy bills
Energy usage details
Meter readings or photos
Supporting Documents (for ECO4 eligibility)
Income information
Proof of benefits (if applicable)
ID verification (if required)
Technical / Survey Information
Notes from surveys
Installation updates
Installer feedback
Website Data
IP address
Cookies
Form submission details
Device/browser information
We do not collect financial card details or bank information.
4. How We Use Your Information
We use your information to:
Check your eligibility for ECO4-funded upgrades
Connect you with trusted accredited installers
Submit your application to installers
Assist with surveys and installation scheduling
Provide updates about your application
Improve our website and services
Prevent fraud and ensure compliance
We process your data under legitimate interest — to help assess your property for upgrades and pass your details to installers who will deliver the work.
5. Who We Share Your Information With
We only share your data with:
Accredited Installers
To assess, survey, and deliver your ECO4 measures or solar installation.
Our Solar Programme Partner
Emerald Solar (for solar finance & installations)
Councils / Government Bodies (where required)
For ECO4 approvals, audits, or compliance checks
Technical Platforms
These may process data securely on our behalf:
Google Sheets
Elfsight forms
Wix (website hosting)
Email or communication tools
We never sell your data.
We never share your data with unrelated third parties.
6. How Long We Keep Your Information
We retain data only as long as necessary:
ECO4 applications: up to 7 years (industry standard for audits)
Solar Programme referrals: up to 3 years
Website form submissions: 12–24 months
Unsuccessful applications: typically 6–12 months
You can request deletion at any time (see Section 10).
7. How We Keep Your Data Safe
We follow strict security measures including:
Encrypted storage (Google Sheets / Wix)
Restricted access to staff only
Secure transfer of documents
Encrypted website forms
Password-protected systems
Regular data review
No data stored on personal devices
8. Children’s Privacy
Our services are intended for adults aged 18+.
We do not knowingly collect data from children.
9. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent (where applicable)
Object to certain processing
Request data transfer to another provider
To exercise any of these rights, contact us using the details below.
10. Your Right to Withdraw
If at any point you decide you no longer want to proceed with an ECO4 or Solar Programme application, you may:
Request your data to be deleted
Request that we stop sharing your data
Request that we remove you from installer systems (where possible)
We will assist you promptly.
11. External Links
Our website may link to third-party sites.
We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy to reflect:
Changes in law
ECO4 scheme rule changes
Updates to our services
We will always display the latest version on our website.
13. Contact Us
If you have questions about this Privacy Policy or wish to make a data request:
📧 Email: elle@futureproof-homes.co.uk
📞 Phone: 0151 440 2902
🏢 Address: 5th Floor Horton House, Exchange Flags, Liverpool, L2 3PF
Or visit our website: