Terms & Conditions

Introduction

Welcome to the Future Proof Homes website. These Terms & Conditions explain the rules for using our website and enquiring about our services. They apply to everyone who uses our website, including visitors and customers.

In these terms, "Future Proof Homes", "we", "us" and "our" means UK Future Proof Homes Ltd, registered in England and Wales under company number 15508696, with our registered office at 5th Floor Horton House, Exchange Flags, Liverpool, Merseyside, England, L2 3PF.

By using our website, you agree to these Terms & Conditions. If you do not agree with any part of them, please do not use our website.

Services

Future Proof Homes helps homeowners access solar panels, battery storage and other home improvements. We do this by working with trusted, accredited partners:

• Finance partners, such as Hometree Finance, who provide monthly payment plans

• Installation partners, who carry out surveys, installations, maintenance and repairs
  
  

We guide you through the process, from your first enquiry to installation. Services are subject to availability, your location and your home being suitable.

The information on our website is for general guidance only. It does not form a contract, and the final details of your system, price and plan will be confirmed in your written quote and agreement.

Consultations & Surveys

When you request a quote or consultation, you agree to give us accurate, complete and up-to-date information about yourself and your home.

• Consultations and quotes are free and there is no obligation to proceed

• A technical survey (including a loft check) is needed before installation to confirm your home is suitable

• Appointments are subject to confirmation and partner availability

• We may need to reschedule because of weather, safety or other circumstances outside our control. If this happens, we will let you know as soon as possible and arrange a new time

Pricing & Payments

We are committed to clear, honest pricing.

• Prices shown on our website (for example "from £75 per month" or "from £9,531") are starting prices. Your actual price depends on your home, your energy use and the system you choose

• You will receive a written quote before you commit to anything

• FPH Plan (monthly): provided by our finance partner, subject to status and a credit check. Your monthly payments, term and conditions are set out in your finance agreement with that partner

• Direct (upfront): payment terms will be set out in your quote

• Any additional work will be explained and agreed with you in writing before it goes ahead

Cancellations & Refunds

You can change your mind. If you enter into an agreement with us at home, by phone or online, you usually have the right to cancel within 14 days without giving a reason, under the Consumer Contracts Regulations 2013.

• If you ask for work to start within the 14-day cancellation period and then cancel, you may have to pay for any work already carried out

• If you have a finance agreement, you also have separate cancellation rights under that agreement, which will be explained by the finance provider

• To cancel, contact us using the details below

• Please give at least 48 hours' notice if you need to change a survey or installation appointment
  
  

Refunds will be made within 14 days of your cancellation, using the same payment method you used.

Customer Responsibilities

To help things run smoothly, we ask you to:

• Give accurate information about your home and energy use

• Provide safe, clear access to your property, roof and loft on survey and installation days

• Tell us about anything that may affect the work, such as roof damage, planning restrictions or permission needed from a landlord or mortgage lender

• Follow any safety guidance given by our installation partners
  
  

If these responsibilities are not met, work may need to be rescheduled.

Liability Limitations

We take care to make sure our website and services are accurate and reliable. However:

• We are not responsible for losses that were not foreseeable when you used our website or services

• We are not responsible for problems caused by pre-existing conditions in your home, such as structural or roof issues, that could not reasonably have been identified during the survey

• Installation work is carried out by our installation partners under the terms of your installation agreement
  
  

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited or excluded under UK law. These terms do not affect your statutory rights as a consumer.

Warranty & Service Guarantee

Your system comes with warranties and protection that depend on your plan and the equipment installed. On the FPH Plan, this includes maintenance, repairs and replacement protection as set out in your agreement.

Full warranty details will be given to you in writing before installation. Warranties do not cover damage caused by misuse, neglect, or changes made to the system by anyone other than our approved partners.

Privacy Policy

Protecting your personal information is a top priority for us. We collect, store, and process your data only as necessary to deliver our services and improve your overall experience. All information is handled securely and in accordance with applicable data protection standards. We do not share your personal information with third parties without your consent, except where required by law. By using our services, you agree to the collection and use of your data as outlined in our Privacy Policy.

Changes to Terms

We may update these Terms & Conditions from time to time to reflect changes to our services or the law. Any updates will be posted on this page with a new "last updated" date. The terms that applied when you entered into an agreement with us will continue to apply to that agreement.

Contact Information

If you have any questions about these Terms & Conditions, please contact us:

UK Future Proof Homes Ltd
5th Floor Horton House, Exchange Flags, Liverpool, Merseyside, England, L2 3PF.
Email: hello@futureproofhomes.co.uk