Privacy Policy

Introduction

UK Future Proof Homes Ltd ("Future Proof Homes", "we", "us" or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your data when you use our website or enquire about our services.

For the purposes of UK data protection law, Future Proof Homes is the data controller of your personal information. We are registered in England and Wales under company number 15508696, with our registered office at 5th Floor Horton House, Exchange Flags, Liverpool, Merseyside, England, L2 3PF.

If you do not agree with any part of this Privacy Policy, please do not use our website or submit your details to us.

Information We Collect

We collect personal information that you provide to us, for example when you fill in our contact or quote form, call us, or email us. This may include:

• Your name, email address and phone number

• Your address and postcode

• Details about your home and energy use, such as roof type and property ownership

• The service or plan you are interested in

• Any other information you choose to share in your message
  
  

We also collect some technical information automatically when you visit our website, such as your browser type, device information, IP address and how you use our site. This helps us keep the website working properly and improve your experience.

How We Use Your Information

We use your information to:

• Respond to your enquiry and provide your quote

• Check whether your home is suitable for solar and our other services

• Arrange surveys and installations with our partners

• Keep you updated about your enquiry or plan

• Send you marketing about our services, where you have agreed to this

• Improve our website and services

• Meet our legal and regulatory obligations
  
  

Our Legal Basis for Using Your Information

Under UK GDPR, we must have a lawful reason to use your personal information. We rely on:

• Consent - when you agree to us contacting you or sending you marketing. You can withdraw your consent at any time.

• Contract - when we need your information to provide a quote or service you have asked for.

• Legitimate interests - to run and improve our business and website, where this does not override your rights.

• Legal obligation - where we need to keep or share information to comply with the law.

Sharing of Information

We do not sell or rent your personal information to third parties. Because we work with trusted partners to deliver our services, we may share your information with:

• Finance partners, such as Hometree Finance, if you apply for a monthly plan. They may carry out credit checks and will handle your data under their own privacy policy.

• Accredited installation partners, to carry out surveys, installations, maintenance and repairs.

• Service providers who help us run our business, such as website hosting, email and customer management tools.

• Authorities or regulators, where we are required to by law, or to protect our rights, prevent fraud or keep our services secure.

All partners and service providers are required to keep your information confidential and use it only for the purpose we shared it for.

Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure. While we work hard to keep your data safe, no system is completely secure. We regularly review and update our security measures.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you

• Correct information that is inaccurate or incomplete

• Delete your personal information, subject to legal requirements

• Restrict or object to how we use your information

• Data portability - receive your information in a format you can take elsewhere

• Withdraw consent at any time, including opting out of marketing

To exercise any of these rights, contact us using the details below. We will respond within one month.

If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first, so please contact us.

Third-Party Links

Our website may contain links to other websites, such as our finance partners. We are not responsible for the privacy practices or content of these sites, so please read their privacy policies before sharing your information with them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices or legal requirements. Any updates will be posted on this page with a new "last updated" date. Please check this page regularly.

Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

UK Future Proof Homes Ltd
5th Floor Horton House, Exchange Flags, Liverpool, Merseyside, England, L2 3PF.
Email: hello@futureproof-homes.co.uk